How do we collect and use information?
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your account, if you have created an account in connection with your use of the Services), and to enable you to enjoy and easily navigate our Services.
If you choose to create an account in connection with your use of our forums, blog, support services or subscription-based services, or if you choose to sign up to receive email newsletters or notifications from Malwarebytes or contact Malwarebytes via the Services, we’ll collect certain information that can be used to identify you, such as your name, email address, phone number and website URL (“Personally Identifiable Information” or “PII”). If you sign up via the Services to act as a Malwarebytes reseller, we may also collect PII such as your company name, company address and company telephone and fax numbers.
We may also collect certain information that is not PII because it cannot be used by itself to identify you, such as your gender, date of birth and city, state and country and any content that you make available via the Services in connection with your use of our forums, blog, support services or subscription-based services.
If you choose to create an account through one of your accounts with third party services (e.g., Facebook or Twitter) (“SNS Accounts”), you may have to provide us with your username (or userID) so that your identity can be authenticated by the SNS Account. When the authentication is complete, we’ll be able to link your account with the SNS Account and access certain PII, such as your name and email address, and other PII that your privacy settings on the SNS Account permit us to access. We don’t receive or store passwords for any of your SNS Accounts.
Information Collected Using Cookies.
Information Related to Use of the Services.
Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both account holders and non-account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to fight spam, malware and identity theft. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used.
In some cases we collect and store information about where you are located, such as by converting your IP address into a rough geolocation. We may use location information to improve and personalize our Services for you.
What Information Do We Share With Third Parties?
We will not share any PII that we have collected from you except as described below:
If you choose to post questions, comments or other Content on our forums (http://forums.malwarebytes.org/ http://forums.malwarebytes.org/), the content of your post will be publicly viewable and searchable via the forum, in connection with your username and any other information you choose to make available via your forum account profile, including, but not limited to, your profile picture, the number of posts you have made on the forum, the number of times your profile has been viewed, your age and birthday, your gender, your location, the date you were last active on the forum and any contact information you choose to make available via your profile (e.g., AIM screen name and website URL). Also, if you choose to send a message to another member of the forum, the content of your message will be sent to the applicable member in connection with your forum account profile information. We recommend that you guard your sensitive information when using our forums.
If you choose to post questions, comments or other Content on our blog (accessible at http://blog.malwarebytes.org/), the content of your post will be publicly viewable via the blog in connection with your username. If you choose to connect your use of the blog with one of your SNS Accounts, the content of your post will be made available via the applicable SNS Accounts in accordance with the privacy settings in your SNS Account.
If you post any support or Services-related content to the “Support” section of the Services (accessible at http://helpdesk.malwarebytes.org/home), such content will be publicly viewable via the Services in connection with your name, email address, phone number, profile picture, a link to your SNS Account (if applicable), a summary of your use of the support section of the Services (e.g., topics, comments, subscriptions and votes) and any other information you choose to make available via your support account profile. You may edit your support account profile information at any time via the “Support” section of the Services. Visitors to the Services can view your support account profile information at any time, so we recommend that you guard your sensitive information.
Information Shared with Our Services Providers.
We may engage third party service providers to work with us to administer and provide the Services. These third-party services providers have access to your PII only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose.
Information Shared with Third Parties.
We may share aggregated information and non-identifying information with third parties for industry analysis, demographic profiling and other similar purposes.
Information Disclosed in Connection with Business Transactions.
Information that we collect from our users, including PII, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your PII may be disclosed or transferred to the third-party acquirer in connection with the transaction.
Information Disclosed for Our Protection and the Protection of Others.
It is our policy to protect you from having your privacy violated through abuse of the legal systems, whether by individuals, entities or government, and to contest claims that we believe to be invalid under applicable law. However, it is also our policy to cooperate with government and law enforcement officials and private parties. Accordingly, we reserve the right to disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary: (i) to satisfy or comply with any applicable law, regulation or legal process or to respond to lawful requests, including subpoenas, warrants or court orders; (ii) to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and (iii) to prevent or stop activity we consider to be illegal or unethical.
Information We Disclose With Your Consent or at Your Request.
We will share your PII with third-party sites or platforms, such as social networking sites, if you have expressly requested that we do so.
The Security of Your Information
We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Links to Other Sites
Modifying Your Information
You can access and modify the PII associated with your use of the Services by contacting us at firstname.lastname@example.org. If you want us to delete your PII, your forum account or your support account, please contact us at email@example.com with your request. We’ll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.
Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.
Our Policy Toward Children
Our Services are not directed to children under 18 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible.